Question 1

How do I place an order?

Accepted Answer

Simply browse our collection, select your arrangement, add a gift message, choose a delivery date, and proceed to checkout. It takes less than 5 minutes!

Question 2

Can I customize my arrangement?

Accepted Answer

You can add a personalized gift message and delivery instructions. For specific customizations, add notes for the florist during checkout.

Question 3

What occasions do you offer flowers for?

Accepted Answer

We have arrangements for birthdays, anniversaries, Valentine's Day, Mother's Day, sympathy, congratulations, weddings, Women's Day (8 March), and more.

Question 4

Do you deliver outside Skopje?

Accepted Answer

Currently we deliver only in Skopje, with same-day delivery for orders placed before 9 PM. We're working on expanding to more cities soon!

Question 5

How fast is delivery?

Accepted Answer

We offer same-day delivery in Skopje! Order before 9 PM and your flowers will be delivered the same day, freshly arranged by local florists.

Question 6

What are your delivery hours?

Accepted Answer

Our delivery hours are 8:00 AM to 9:00 PM, seven days a week. You can select a preferred time slot during checkout.

Question 7

What if the recipient isn't home?

Accepted Answer

Our delivery team will attempt to contact the recipient. If unavailable, we'll leave flowers in a safe place or arrange redelivery at no extra cost.

Question 8

How does same-day delivery work?

Accepted Answer

Simply place your order before 9 PM and select same-day delivery at checkout. Our local florists prepare your arrangement, and our team delivers it to the recipient's door — all on the same day. We operate 7 days a week.

Question 9

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure payment gateway. You can also use gift cards.

Question 10

Is my payment information secure?

Accepted Answer

Absolutely. All payments are processed through SSL-encrypted, PCI-compliant payment providers. We never store your card details.

Question 11

How long will my flowers last?

Accepted Answer

With proper care, most arrangements last 7-10 days. Follow the care instructions included with your delivery for best results.

Question 12

How should I care for my flowers?

Accepted Answer

Trim stems at an angle, change water every 2 days, keep flowers in a cool spot away from direct sunlight, and remove wilted petals.

Frequently Asked Questions

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Delivery

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Flower Care

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